Data protection information for

Customers and interested parties

Data protection information for

Customers and interested parties

We are pleased that you are interested in us and that you are contacting or have contacted our company as a customer or prospective customer. We would like to provide you with the following information on the processing of your personal data in connection with contacting us as a customer or prospective customer.

The protection of your personal data is important to us. Personal data is information about the personal or material circumstances of an identified or identifiable natural person. This includes, for example, the civil name, address, telephone number and date of birth, but also all other data that can be related to an identifiable person.

Our data protection practices comply with the statutory regulations, in particular those of the German Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (GDPR). The following data protection information serves to fulfil the information obligations arising from the GDPR. These can be found, for example, in Art. 13 and Art. 14 ff. GDPR.

Who is responsible for data processing?

The controller within the meaning of Art. 4 No. 7 GDPR is the person who alone or jointly with others determines the purposes and means of the processing of personal data.

With regard to your application, the controller is

isel Germany GmbH
Bürgermeister-Ebert-Straße 40
36124 Eichenzell
Germany

Email: info[at]isel.com
Phone: +49 6659 / 981-0
Fax: +49 6659 / 981-776

You can find further information about our company, details of the authorised representatives and other contact options in the legal notice on our website:

https://www.isel.com/impressum

Which of your data do we process? And for what purposes?

When you contact us, we collect the following data:

Your first name and surname as contact person,
Your company address,
your personal contact details as contact person (telephone number [landline and/or mobile phone] as well as e-mail address and fax number, if applicable),
all information that is necessary for your consultation and/or the execution of your enquiry within the framework of the customer or prospective customer relationship (this may be the above-mentioned general data on your company's contact person and, if applicable, other data that you provide, e.g. via our contact form on the website),
all information related to the establishment of the contract or pre-contractual measures (this may be the above-mentioned general data on your company's contact person and, if applicable, other data that you provide to us, e.g. as part of the establishment of the contract).

This data is collected

to be able to identify you as our customer / prospective customer,
to be able to correspond with you and/or otherwise contact you,
to be able to advise and support you responsibly and successfully,
to be able to process your enquiry as a customer / prospective customer (e.g. via our web contact form)
to carry out pre-contractual measures (contract initiation),
to establish a contract, execute a contract and fulfil a contract,
for the preparation of offers and orders,
for order, order and delivery processing,
for invoicing,
to be able to process any liability claims you may have against us,
to be able to pursue and enforce any (payment) claims on our part against you,
to carry out an effective collision check.

If we have received data from you, we will only process it for the purposes for which we received or collected it. Data processing for other purposes will only be considered if the necessary legal requirements pursuant to Art. 6 (4) GDPR are met. In this case, we will of course comply with any information obligations pursuant to Art. 13 para. 3 GDPR and Art. 14 para. 4 GDPR.

What is the legal basis for this?

The data processing takes place on the basis of our commissioning by you or on the basis of your enquiry. It is necessary for the purposes mentioned for the appropriate processing in the customer or prospective customer relationship and for the mutual fulfilment of obligations arising from the customer contract or for the implementation of pre-contractual measures taken at the request of the data subject (Art. 6 para. 1 subpara. 1 lit. b GDPR).

If you give us your express consent to process personal data for specific purposes (e.g. disclosure to third parties, evaluation for marketing purposes or advertising), the lawfulness of this processing is based on your consent in accordance with Art. 6 para. 1 subpara. 1 lit. a GDPR. Any consent given is voluntary and can be revoked at any time with effect for the future in accordance with Art. 7 GDPR. Please note that the revocation only takes effect for the future. Processing that took place before the revocation is not affected. No disadvantages arise from the non-granting or revocation of consent.

Data processing is carried out to fulfil legal obligations (Art. 6 para. 1 subpara. 1 lit. c GDPR): Processing of your data is necessary for the purpose of fulfilling various legal obligations, e.g. from the German Commercial Code or the German Fiscal Code, and, if applicable, for legal prosecution, e.g. for the assertion or defence of claims.

The processing of our customers' employee data is based on Art. 6 para. 1 subpara. 1 lit. f GDPR. It is our legitimate interest to communicate with them. We will inform you separately of any additional processing that may be carried out to protect our legitimate interests or those of third parties, stating the legitimate interest, insofar as this is required by law. If we process data on the basis of a balancing of interests, you as the data subject have the right to object to the processing of personal data, taking into account the provisions of Art. 21 GDPR.

How long will the data be stored?

Your data is stored or collected both digitally (in our customer management / administration system and in our document management system) and in paper form.

We process the data as long as this is necessary for the respective purpose.

The personal data collected by us in the context of the customer relationship (Art. 6 para. 1 subpara. 1 lit. b GDPR) will be stored or retained until the expiry of the statutory retention obligation and then deleted or destroyed. Anything else only applies if we are obliged to store/keep your data for a longer period of time due to other legal provisions (e.g. the German Fiscal Code, the Money Laundering Act, etc.) (Art. 6 para. 1 subpara. 1 lit. c GDPR), and/or you - for example with regard to a later continuation of our customer relationship - have consented to a longer-term storage/retention of your data or have requested us to do so (Art. 6 para. 1 subpara. 1 lit. b GDPR). have requested us to do so (Art. 6 para. 1 subpara. 1 lit. a GDPR).

If personal data is processed on the basis of your consent, you have the right to revoke your consent to us at any time with effect for the future.

As a matter of principle, we carry out a review of data towards the end of a calendar year with regard to the need for further processing. Due to the amount of data, this review is carried out with regard to specific data types or purposes of processing.

After the end of the retention period, we have your existing paper records and documents collected by a certified company in sealed containers and then destroyed, while maintaining all confidentiality.

Of course, you can request information about the data we have stored about you at any time (see below) and, if it is not necessary, request that the data be deleted or processing restricted.

To which recipients is the data passed on?

Your personal data will not be transferred to third parties for purposes other than those listed below. Data will only be passed on if this is necessary for the proper processing of the customer relationship with you (Art. 6 para. 1 subpara. 1 lit. b GDPR), if the transfer is permitted on the basis of a balancing of interests (Art. 6 para. 1 subpara. 1 lit. f GDPR), if we are legally obliged to pass on the data (Art. 6 para. 1 lit. c GDPR) or you have given your consent (Art. 6 para. 1 subpara. 1 lit. a GDPR).
This applies in particular to the transfer of data and information to suppliers and business partners for the purpose of order, order and delivery processing.
The data passed on may only be used by the respective recipient for the stated purposes. In the event that personal data is processed on our behalf on the basis of order processing contracts in accordance with Art. 28 GDPR, we ensure that the processing of personal data is carried out in accordance with the provisions of the GDPR. The categories of recipients in this case are internet service providers, providers of customer management and shipping/transport software and data centre operators.

Otherwise, data is only transferred to recipients outside the company...

to the extent permitted or required by law,
the transfer is necessary for processing and thus for the fulfilment of the contract or, at your request, for the implementation of pre-contractual measures
we have your consent or
we are authorised to provide information.

Under these conditions, recipients of personal data may be, for example
public bodies and institutions (e.g. public prosecutor's office, police, supervisory authorities, tax office) if there is a legal or official obligation,
recipients to whom the transfer is directly necessary for the establishment or fulfilment of a contract,
other data recipients for whom you have given us your consent to transfer data.

Of course, data will only be passed on to third parties in your well-understood interest and in consultation with you. Further details can be found in a separately concluded contract.

We only pass on your personal data within our company to those areas and persons who need this data to fulfil contractual and legal obligations or to implement our legitimate interest. The employees of our company who come into contact with your data are subject to a strict confidentiality and non-disclosure obligation, compliance with which we constantly monitor. Other persons with whom we work and who come or could come into contact with your data have also been or will be obliged by us in writing to maintain confidentiality and secrecy and - as they have also been or will be expressly informed - will themselves be liable to prosecution in the event of a breach.

Where is the data processed?

The data is processed both on the controller's internal servers and in the customer management and shipping/transport system.
If we transfer personal data to service providers outside the European Economic Area (EEA), the transfer will only take place if the third country has been confirmed by the EU Commission to have an adequate level of data protection (admissibility requirements of Chapter V, Art. 44-50 GDPR) or if other appropriate data protection guarantees (e.g. binding internal company data protection regulations, EU standard contractual clauses, certification under the EU-US Data Privacy Framework) are in place.

Your rights as a "data subject"

You have the right to information(Art. 15 GDPR) about the personal data we process about you. In the case of a request for information that is not made in writing, we ask for your understanding that we may then request proof from you that you are the person you claim to be.
Furthermore, you have the right to rectification(Art. 16 GDPR) or erasure(Art. 17 GDPR) or restriction(Art. 18 GDPR) of processing, insofar as you are legally entitled to this.

FURTHER,YOU HAVE A RIGHT OF OBJECTION (ART. 21 GDPR) AGAINST PROCESSING WITHIN THE FRAMEWORK OF THE LEGAL REQUIREMENTS. The same applies to the right to data portability(Art. 20 GDPR).

Our data protection officer

We have appointed a data protection officer in our company in accordance with Art. 37 GDPR. You can reach him under the following contact options

isel Germany GmbH

- To the data protection officer -

Bürgermeister-Ebert-Straße 40, D-36124 Eichenzell
Email: datenschutz[at]isel.com

Right of appeal

You have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

Amendment of this data protection notice

We revise this data protection information in the event of changes in the processing procedure or other occasions that make this necessary. The current version can always be found on this website.

Status: 29/04/2024