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Distribution

Implementation of numerous new projects

At the start of the year, we resolved to complete numerous new projects, placing special emphasis on being able to offer you functionality and quality at a fair price.

Expert consultancy and advice, planning and performance

Our technically competent customer advisors now work together in teams. The new set-up, with its more active exchange of experiences, means expert advice can be continually improved and makes it easier for you to contact us by telephone.

The newly established application centre at the Dermbach plant received very positive feedback very soon after it was set up:

Feasibility analyses can be performed for your application here. This means you are aware of what to expect before you receive your system. Our ‘Central order management‘ department makes it possible to determine delivery dates even more precisely, based on all necessary resources and to notify you at an early stage in the event of delay.

The isel webshop is a further important step in the quicker and easier processing of your orders. In the area of development, production, sales and service of automation components and systems, we have introduced a quality management system in accordance with DIN ISO 9001:2008 regulations.

Fair prices and conditions

It is a priority of ours to supply our components and systems to you tailored to your individual requirements. We have striven to implement this with consistent value for money for decades. We are especially proud of keeping pace with international competition with our ‘Made in Germany‘ products. Free delivery within Germany has made deliveries a lot easier both for you and us

Service

We set great store by good service – you will therefore benefit from our free online support not just during the warranty period, but also thereafter. A hotline, allowing you to contact us even outside business hours, aims to provide direct remedial action in the event of a problem.

Our service technicians are experienced at working on site. Training sessions at your company or in our application centre prepare you to work effectively with our products.

Global presence

With new branches in the USA, England, France, Austria and Hungary and numerous partners in Germany, Europe and globally, we are never far away.

Successful together

Our catalogue contains our time-proven and newest products and shows you a great number of different sample combinations.

Our team will be happy to help with any further questions you may have.

We can only benefit together if you are successful too! I would be delighted to hear any suggestions you may have for improvement at any time.

 

Andreas Trabert
Sales Manager
isel Germany AG